What personal information is collected at our website and how is it used ?
Wiesnkoenig USA / Olan LLC collects information about you from a variety of sources including when you register on our website, place an order or subscribe to our Wiesnkoenig newsletter. We collect personal information directly from you to do all the things associated with e-commerce websites. When ordering or registering on our site, you may be asked to enter your: name, first name, mailing address, e-mail address, phone number, bank details or credit card information.
We also, when provided collect information about those you know. This is for example the case when we collect your gift recipient´s contact information to process your gift orders.
All the information we collect may be combined to help us tailor our communications to you, improve the content of our website, and optimize your shopping experience.
What do we use your information for ?
The information we collect may be used in the following ways:
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information ?
We do our best to provide you with a safe and convenient shopping experience. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use Secure Sockets Layer (SSL) to protect your information as it is transmitted to us. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. You may always choose to block or clear cookies from your computer. Simply follow your browser´s instructions on how to block and clear cookies.
Do we disclose any information to outside parties ?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party links:
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California online privacy protection act compliance:
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. Under California´s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us information about the customer information we shared, if any, with other businesses for their own direct marketing use. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their Account and going to the "Login / Register" page.
Childrens online privacy protection act compliance:
Children are not eligible to use our Website. We ask that minors (under the age of 18) only use our Website in conjunction with their parents or guardians. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Children under 13 years of age should not send any information about themselves to Wiesnkoenig USA / Olan LLC. We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
How do I access or change my information ?
We prefer to keep your personal information accurate and up-to-date. You can review and change certain personal information related to your use of our online site (such as your name and contact information or billing- and shipping-related information). To access your information at the www.wiesnkoenig-usa.com website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.
What is fishing (phishing) ?
If you receive a suspected fraudulent email that makes use of the Wiesnkoenig USA / Olan LLC name, please contact us via email. Fishing or phishing is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
I case you received a suspicious email from Wiesnkoenig USA regarding an order you did not place. What should you do ?
We are aware of possible phony emails sent out under our brand name. These emails did not originate from Wiesnkoenig USA / Olan LLC, and individuals who received fraudulent order status emails have not been charged. For your protection, do not click links or open any files attached to suspicious, unsolicited emails. If you believe your personal computer has been compromised as a result of the scam, please consult an IT professional. For more information, contact the FBIís Internet Crimes Complaint Center: http://www.ic3.gov. We work with law enforcement on their investigations of these kinds of fraudulent emails.
Credit Card Processing
Wiesnkoenig USA / Olan LLC uses Merchant Warehouse to process credit card transactions and for electronic payment processing. For further information about Merchant Warehouse please visit their website at http://merchantwarehouse.com. If you would like to learn more about how credit card processing works, Merchant Warehouse has built this infoactive detailing the steps that delivers your credit card information at http://merchantwarehouse.com/credit-card-processing.
How can i contact Wiesnkoenig USA ?
Wiesnkoenig USA Customer Service
1621 Moore Street
Tel: 513 304 4495